Terms & Conditions
1 Order and Acceptance
1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by The Trivandrum Cake house to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.
1.2 The acceptance of orders for the Products shall be at the entire discretion of The Trivandrum Cake house. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with The Trivandrum Cake house is made and up until this point, We may decline to provide You with the goods without giving any reason.
1.3 You may not place any orders on Our Web Site if you are under 12 years of age.
2 Prices and Payment
2.1 Unless otherwise stated in writing, the final total prices quoted by The Trivandrum Cake house on the Web Site are inclusive of VAT and any other applicable taxes.
2.2 The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake which We shall not be liable for. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you if We are refused authority for payment or reasonably believe that payment will be refused at any stage.
2.3 You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order.
2.4 Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary if you order on-line, and the price charged may be different to the price for the Products had they been ordered in-store or by telephone.
3 Changes to your Order
If you wish to cancel, amend or complain about your order, please telephone us at the contact number, details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
4.1 ‘Takeaway’ at store is the default order delivery method; delivery to other locations are done at a cost as detailed in our ‘Delivery Charges’ page. We may at our discretion offer to deliver to outstation locations not listed in the page, subject to the provision that additional charges and delivery time would apply for such orders. (Delivery only for Limited places of kerala state mention in our webpage)
4.2 We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.
4.3 The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.
4.4 We can only fulfil an order for large quantities at the discretion of the Trivandrum Cake house location from which you are ordering.
4.5 If you have chosen for the Products to be delivered, The Trivandrum Cake house will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order.
4.6 Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.
4.7 Delivery Time 10.30 am to 10 pm. Long Distance Orders to be placed before 7 pm. Time gap for the delivery is 2 – 4 hrs.
5 Transfer of Property
5.1 Risk in the Products shall pass to the Customer on delivery.
5.2 The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to The Trivandrum Cake house and the Customer agrees that it will not infringe any The Trivandrum Cake house’s intellectual property rights.
6 Refunds / Credits
When ordering on-line, it is to be understood that wait-times for delivery and pick-up will vary. Longer wait-times may occur at certain timings which would vary over weekdays and weekends. Currently the best way to determine how long your order will take is to call us directly. Refunds may not be granted solely on the basis of delivery time. The Trivandrum Cake house will determine on an individual order basis if a refund or store credit will be granted. All refund decisions are made at the discretion of the location from which the delivery was made. All requests for refunds must be made within 24 hours of the original purchase.
7 Oral Statements
The Customer agrees that, in the event of any conflict, written information about the Products supplied by The Trivandrum Cake house shall prevail over any oral statements made by The Trivandrum Cake house or by The Trivandrum Cake house’s employees or agents. The Trivandrum Cake house shall use all reasonable efforts to ensure that its written information about the Products is accurate.
Any contract to which these Conditions apply (and these Conditions) shall be governed by and construed in accordance with the laws of India and The Trivandrum Cake house and the Customer submit to the non-exclusive jurisdiction of the Courts of Trivandrum, Kerala, India.
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