Refund/Cancellation Policy

When ordering on-line, it is to be understood that wait-times for delivery and pick-up will vary. Longer wait-times may occur at certain timings which would vary over weekdays and weekends. Currently the best way to determine how long your order will take is to call us directly. Refunds may not be granted solely on the basis of delivery time. The Trivandrum Cake house will determine on an individual order basis if a refund or store credit will be granted. All refund decisions are made at the discretion of the location from which the delivery was made. All requests for refunds must be made within 24 hours of the original purchase.